Frequently Asked Questions
Series - Login
The Default IP-address of the S-serie VoIP PBX is 192.168.5.150.
The default user name and password of the administrator account in the S Series VoIP PBX is “admin” and “password”. For better security, we strongly recommend that you change the default password immediately at your first login.
First you have to log in into the Web Interface of the PBX. after that go to “My Settings” and change the password.
Go to “Settings” -> “PBX” -> “Extensions”. Now on the Extension page you can change the password at “User Password”
On the login page you can choose “Forgot Password?”. In order to use this feature, an email address must be associated with the user. As an administrator, this can be set up by clicking on Yeastar FAQ and then “My Settings”.
An extension user needs to go to “Me” to enter an email address.
One should have configured and tested the correct email settings beforehand. Go to “Settings” -> “System” -> “Email” and enter the email address along with a password, SMTP, POP3 and ports. And if necessary “enable SSL/TLS”
To reset the password, go at the bottom of the login page, click “Forgot Password?”.
Enter the user name (extension number) and the PBX will then send an email to the corresponding email address.
Open the email and click on the link to reset the password. Note: The link only works within the PBX’s local network and is only usable for 30 minutes. Now set a new password.
On the login page you can choose “Forgot Password?”. In order to use this feature, an email address must be associated with the user. As an administrator, this can be set up by clicking on Yeastar FAQ and then “My Settings”.
An extension user needs to go to “Me” to enter an email address.
One should have configured and tested the correct email settings beforehand. Go to “Settings” -> “System” -> “Email” and enter the email address along with a password, SMTP, POP3 and ports. And if necessary “enable SSL/TLS”
To reset the password, go at the bottom of the login page, click “Forgot Password?”.
Enter the user name (extension number) and the PBX will then send an email to the corresponding email address.
Open the email and click on the link to reset the password. Note: The link only works within the PBX’s local network and is only usable for 30 minutes. Now set a new password.
S-Series - Extensions
Go to “Settings” -> “General” -> “Preferences” and configure a new set at “User Extensions”.
Go to “Settings” -> “PBX” -> “Extensions”. Here on the extension page click on “Add”. Choose “FXS” under “Type” and choose the FXS port.Note:
Extensions on the S-Series VOIP PBX can be of type “SIP”, “IAX” and “FXS” and appear side by side.
If the type “FXS” is selected, then a FXS port must also be selected. If the FXS port has the color RED in the list, this indicates that the port is already in use. If the port is BLACK in color, then it is available.
The S-Series VoIP PBX can be used with many different brands of phones. Such as Yealink, Grandstream, Cisco, Polycom, Snom, etc. For more information, check out the following page: Auto Provisioning on the Yeastar S-Series VoIP PBX.
On the router, create a port-forward for the following ports: UDP (SIP): 5060 UDP (RTP): 10000-120002.
Go to “Settings” -> “PBX” -> “General” -> “SIP” -> “NAT”.
If you have a fixed public IP, enter it in the “External IP Address” in the “NAT settings”.
If you do not have a fixed public IP, enter a domain name / public host name in the “External Host” field on the NAT settings page.
Go to “Settings” -> “PBX” -> “Extensions”. Choose the extension on which to register from another location, go to “Advanced” and activate “NAT” and “Register Remotely”.
This extension is now ready to be used remotely. More information can be found in the manual:
The Mobility extension is used to associate a mobile phone number with an extension. This mobile number then has the same status as this extension, such as: make internal calls, make outgoing calls (over the PBX), listen to voicemails, etc. When the user uses their mobile number to call the PBX, the PBX will treat it as if it were a local extension and a dial tone will be heard.Follow the steps below to configure the mobility extension;
Click “Settings” -> “PBX” -> “Extensions” and go to the extension page. Click on “Edit”.
On the “Basic” tab, a mobile phone number can be entered at “Mobile Number”.
3. Click on “Features” and go to the “Mobility Extension” settings. Once the mobility extension is activated, this mobile number will have the same status as this extension. It will ring simultaneously if there are calls via the queue or ring group. (Please activate the “Ring simultaneously” feature for this purpose).
Note:
1.If the Mobility extension dials an internal number, the internal number will be visible instead of the mobile number.
2.The Mobility extension cannot be used if the call back function is activated.
SIP forking is that one can register and operate multiple devices on the same extension at the same time. This can be done with up to 5 devices at the same time. Click on “Settings” -> “Add/Edit Extension” and adjust the number of Concurrent Registrations.
S-Series - Auto Provisioning
Conditions: Create and edit the configuration file according to your needs. The file format must be .cfg or .xml.
Note: The configurations and file name must meet the requirements of the IP phone manufacturers. Generally, the file name is the MAC address of the phone, e.g., 001565212512.cfg.
Step 1. Connect your phones and the PBX to the same local network. Step 2. Make sure your phones are ready for auto-provisioning.
PnP mode: Enable PnP if your IP phone supports the PnP function.
1) If your IP phone does not support PnP, enable DHCP.
2) Enable DHCP server on your PBX, set the TFTP address to the PBX IP address. Path: Settings > System > Security > Service Note: Make sure the PBX is the only DHCP server in your local network, otherwise the auto-provisioning would fail.
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Yes. Follow the steps below to upgrade your phones.
1. Register your phones on the PBX via Auto Provisioning.
2. Go to Auto Provisioning > Firmware upgrade to upload the phone’s firmware file.
3. Reboot the phone to take effect.
Auto-Provisioning Note: Only the IP Phones that are auto-provisioned with the S-Series PBX support this upgrade.
S-Series - Trunks
1. Go to “Settings” -> “PBX” -> “Trunk” and click on Add
2. Select the protocol and trunk type.
3. Enter the data provided by the provider. For example: Provider Name: VoipQ
Hostname/IP: the SIP server (e.g. trunk.voipq.net)
Port: 5060
Domain: the SIP server (e.g. sipreg.voipq.nl)
Username: the user name (e.g. 14141*200 )
Password: the password
From user: usually equal to the user name or phone number (e.g. 31157640764)
Go to the menu button (top left) and open PBX monitor. Click on trunks.
S-Series - Call Control
1. Go to “PBX Monitor” -> “Trunk” to check the status of the trunk. It should be registered and available.
2. Go to “Settings” -> “PBX” -> “Call Control” -> “Outbound Routes” and click Add to add an outbound route.
3. Complete the form and click Save. In the example, extensions 1000, 1005 and 1006 are going to dial out over FXO1-7.
1. Go to “Settings” -> “PBX” -> “Call Control” -> “Outbound Routes” and click Add to add an outbound route.
2.When adding, select which trunk is involved and which DID. Then select the destination (e.g. an IVR) and, whether it should vary based on “time conditions”.
Through the Autoclip feature, the S Series VoIP PBX records which number is dialed from each extension each time. If the called number calls back, the PBX will transfer the call to the extension that recently called this number.To set AutoCLIP:
Go to “Settings” -> “PBX” -> “Call Control” -> “AutoCLIP Routes” and open the AutoCLIP configuration page.
The fields for Autoclip:
Record Keep Time: how long each record in the Autoclip List will be kept.
Digits Match: how many digits of the phone number will be used to match an incoming phone number through the Autoclip List.
Member trunks: at which trunks should AutoCLIP be used.
Go to “Settings” -> “PBX” -> “Call Control” -> “AutoCLIP Route”, click “View AutoCLIP List” to view the list.
S-Series - conversations
This is because there are unheard voicemails. Dial “*2” to listen to them. There will be no more beep when all voicemails have been listened to.
No, a micro SD card is not required for one-touch recording. Audio is stored locally on the Yeastar PBX.
S-Series - Call Features
The Blacklist is used to filter numbers. If a number is on the Blacklist, the user cannot call the number or be called by the number. The numbers on the Whitelist can be called at any time.
Note: One can enter numbers and patterns in the Blacklist / Whitelist. An example: Suppose one wants to prevent calls to numbers starting with 0592, but the range 05925503301-05925503309 should remain available. One then puts “0592550330z” on the whitelist and “0592” on the blacklist. The Whitelist has a higher priority than the Blacklist.
Ga to settings > general > feature code.
S-Series - Voice Prompts
The S Series has two options for this: manual or direct download from the web interface.Manual:
Go to “Settings” -> “PBX” -> “Voice Prompts” -> “System Prompt” Find a local “.tar” file and click on “Upload”
Download online: Go to “Settings” -> “PBX” -> “Voice Prompts” -> “System Prompt” click on “Download Online Prompt” and choose which one to set.
File format: “.wav”, “.WAV”, or “.gsm”.
File size: less than 8MB.
Supported wav format: PCM, 8K, 16bit, 128kbps; alaw (g.711), 8k, 8bit, 64kbps; u-law (g.711), 8k, 8bit, 64kbps; gsm, 6.10, 8k, 13kbps.
There is no time limit for custom audio files.
S-Series - Hardware
Write speed >= 60MB/s Sandisk Extreme Pro Series TOSHIBA EXCERIA Series Samsung Pro Series
S-Series - Other
To apply changes, click on “Apply” at the top right of the page.
Q3. Why should the default interface be selected if “Dual” is chosen in Ethernet mode?
If the Ethernet mode is set to “dual”, all network traffic goes over the default interface unless a “Static Route” is created.
1. Go to “Settings” -> “System” -> “User Permission”, click on Add on the User Permission page
2. Check the box for the permission you want to assign.
Go to “Settings” -> “PBX” -> “Recording”.
Here you can set what to do with internal calls: “Internal Calls Being Recorded Prompt” and what to do with public calls: “Outbound/Inbound Calls Being Recorded Prompt”.
Go to settings > event center > event settings.
P-Series - Login
The default IP address of the P Series VoIP PBX is 192.168.5.150.
The default user name and password of the administrator account in the P Series VoIP PBX is “admin” and “password”. For better security, we strongly recommend that you change the default password immediately at your first login.
go to “My Settings.” Change the password here, after you have logged into the Web interface
The user name is the extension number (e.g. “1000”) and the corresponding default password is “pass” followed by the extension number (in our example: “pass1000”). We recommend that you change the password of this user as soon as possible.
Go to “Extension and Trunk -> Extension -> click on Add”. Now on the Extension page you can change the password at “User Password”.
If you forget the password of a user/extension profile the administrator can change it (see Q5.) but if you forget the password of the original (first) administrator profile you cannot retrieve it anymore and to change it you will have to restore the pbx back to factory settings. you can do this by pressing and holding the reset button (this is behind a small hole on the pbx with the word reset underneath it) (for example with a paperclip) while you shut down the pbx and restart it.
NOTE: IF YOU RESET THE PBX, YOU MUST SET EVERYTHING AGAIN.
P-Series - Extensions
Go to “PBX Settings” -> “Preferences” and configure a new range at “Extension Preferences”.
Go to “Extension and Trunk” -> click on “Extension” -> click on Add -> click on Extension Type at the top and choose “FXS Extension”
The P-Series VoIP PBX can be used with many different brands of phones, such as Yealink, Grandstream, Cisco, Polycom, Snom, etc. For more information, check out the following page: Auto Provisioning on the Yeastar P-Series VoIP PBX.
P-Series - Auto Provisioning
You can then only register your phones manually. For information on how to do this see: P Series Faq Extensions Q3.
No. Auto Provisioning only works if IP phones and PBX are on the same local network. VLAN and VPN cannot make the feature work.
To update the firmware for all phones for which this applies:
-Log in to the PBX web interface, go to Auto Provisioning > Resource Repository > Device Firmware.
-Click on the blue round arrows next to the firmware to be installed.
-Click Yes to upgrade the phones.
To update the firmware for specific phones:
-Log in to the PBX web interface, go to Auto Provisioning > Phones.
-Click the boxes next to the phones you want to choose.
-Click on Firmware Upgrade.
-Choose the firmware you want to upgrade to.
-Click: Upgrade Now.
P-Series - Trunks
1. Go to “Extension and Trunk” -> “Trunk” and click on Add
2. Select the protocol and trunk type.
3. Enter the data provided by the provider. For example:
Provider Name: VoipQ
Hostname/IP: the SIP server (e.g. sip.voipq.nl)
Port: 5060
Domain: the SIP server (e.g. sip.voipq.nl)
Username: the user name (e.g. 14141*200 )
Password: the password
From user: usually equal to the user name or phone number (e.g. 31157640764)
4. Click on save
Go to Extension and Trunk -> Trunk and look under Status what the status of the Trunk is.
P-Series - Call Control
Go to “Call Control” -> “Outbound Routes” and click Add to add an outbound route.
Complete the form and click Save. In the example, extensions 1000, 1005 and 1006 are going to dial out over FXO1-7.
Go to “Call Control” -> “Inbound Routes” and click Add to add an outbound route.
When adding, select which trunk it is and which DID. Then select the destination (for example, an IVR) and, whether it should vary based on “time conditions”.
P-Series - Calls
This is because there are unheard voicemails. Dial “*2” to listen to them. There will be no more beep when all voicemails have been listened to.
No, a micro SD card is not required for one-touch recording. Audio is stored locally on the Yeastar PBX.
P-Series - Call Features
The Blacklist is used to filter numbers. If a number is on the Blacklist, the user cannot call the number or be called by the number. The numbers on the Whitelist can be called at any time.Note: One can enter numbers and patterns in the Blacklist / Whitelist. An example: Suppose one wants to prevent calls to numbers starting with 0592, but the range 05925503301-05925503309 should remain available. One then puts “059255033” on the whitelist and “0592” on the blacklist. The Whitelist has a higher priority than the Blacklist.
Go to “Call Features” -> “Feature Code”
P-Series - Voice Prompts
The P-Series has two options for this: manual or direct download from the web interface.Manual.
Go to “PBX -Settings” -> “Voice Prompts” -> “System Prompt” Find a local “.tar” file and click on “Upload”
Download online: Go to “PBX-Settings” -> “Voice Prompts” -> “System Prompt” click on “Download Online Prompt” and choose which one to set.
File format: “.wav”, “.WAV”, or “.gsm”. File size: less than 8MB. Supported wav format:PCM, 8K, 16bit, 128kbps; alaw (g.711), 8k, 8bit, 64kbps; u-law (g.711), 8k, 8bit, 64kbps; gsm, 6.10, 8k, 13kbps.
There is no time limit for custom audio files.
P-Series - Hardware
Write speed >= 60MB/s Sandisk Extreme Pro Series TOSHIBA EXCERIA Series Samsung Pro Series
P-Series - Other
To apply changes, click on “Apply” at the top right of the page.
The P Series VoIP PBX supports three Ethernet modes: Single, Dual and Bridge.Single: uses only the LAN port, the WAN port is disabled. Dual: both ports are used. But it is necessary to choose the default interface on network configuration page. Bridge: the LAN port will be used for the uplink connection. The WAN port will be used as a bridge for connection to a PC.
If the Ethernet mode is set to “dual”, all network traffic goes over the default interface unless a “Static Route” is created.
Go to “Extension and Trunk” -> “Extension Group” -> “Click Edit and adjust the rights of the group.
Go to “Call Features” -> then click on “Recordings” and add prompts.
Go to “system” -> “Event Notification”