Route incoming calls to the proper queue and the right, available agent based on certain strategies you set up.
Paired with ACD, IVR prompts callers to their desired destinations with customized rules, helping SMEs handle high volumes of incoming calls.
Keep track of every phone conversation to improve the performance of your agents or for compliance with regulatory requirements.
View real-time display of incoming calls, agent status and other queue-related statistics to help you efficiently handle the calls.
For agents and supervisors to intuitively monitor agent & queue activities in real time and quickly identify any possible issues.
Use detailed statistical reports for multi-dimension performance measurement and gain in-depth insightson efficiency improvement.
